We rely on third-party logistics companies for delivery. Please note that our logistics partners control all delivery and tracking updates, and we have limited influence over their processes.

While we strive to deliver your orders promptly, delays can occur. In some cases, delivery may take an additional 1-3 days. Our dedicated diabeticsugar Support team will work closely with the logistics provider to resolve any delays on your behalf.

Please note that once an item is dispatched, we will not be able to change the delivery address. To avoid any inconvenience, kindly ensure that the shipping address provided is accurate and complete.

Do not worry, we are here to help clarify things. This issue can occur due to technical glitches between banking systems. Here is what might have happened: When you make a payment, our systems establish an encrypted connection with your bank. Sometimes, due to bank downtime or delays, this connection is disrupted. As a result: - The payment might be deducted from your account, but not registered with us. - You might see a double charge or incorrect deduction. In such cases: - The deducted amount will be automatically refunded to your account within 5-7 working days. - This refund occurs when the banks reconcile their statements. We apologize for the inconvenience and appreciate your patience. If you have any further questions, please do not hesitate to reach out.

The Cash on Delivery (COD) option is available under certain conditions: - Free Shipping: COD is only available on orders with free shipping. - Account Wallet Credits: If you are using wallet credits to pay, COD will not be available. - Product Eligibility: Some products do not qualify for COD. Check your cart to see if any of these products are present. If you are still having trouble, feel free to contact our support team for assistance.

Do not worry, we are on it! Here is what is happening: - We ship orders within 24 hours of receipt. - Our third-party logistics providers handle order updates, but sometimes technical issues cause delays. If you are concerned about the status of your order, please reach out to us. Our customer support team will be happy to provide you with updates and assistance. Contact Us For urgent inquiries, please contact our customer support team at info@diabieticsugar.com. We are here to help!

At Diabetic Sugar, we strive to provide high-quality products. However, due to the consumable nature of our items, refunds or returns are not possible once a product is consumed. Reporting Issues If you have genuine concerns with a product, please contact us with the following details: - Detailed description of the issue - Product images Our team will review your case and respond promptly. Contact Us For assistance or to report an issue, please reach out to our customer support team at info@diabieticsugar.com.

Please note that, as per our terms and conditions, orders once placed cannot be cancelled. You acknowledge and accept these terms before placing an order with us. Exceptions However, if you have a genuine and compelling reason for cancellation, please contact us. We'll consider your request on a case-by-case basis. Important Note We have received cancellation requests due to cheaper alternatives found elsewhere. We understand the appeal of lower prices, It is important to understand that good quality products come at a price and we put sincere efforts in sourcing that. We are committed to providing the best products and value for our customers. Contact Us If you have a genuine cancellation request, please reach out to our customer support team at info@diabieticsugar.com.

We apologize sincerely for the poor experience. We're committed to making it right. What We'll Do: 1. Replacement: We will replace all damaged items. 2. Refund: If an item is out of stock, we will issue a refund. Next Steps: Please contact our customer support team at info@diabieticsugar.com with the following details: - Order number - Damaged item(s) description - Photos of the damaged parcel and items We will assist you promptly and ensure a smooth resolution.

Do not worry, we are here to help! Order details are emailed to you immediately after we receive payment. If you cannot find the email in your inbox, please: Check Your Spam Folder: Sometimes, our emails might end up there. Still Can't Find It: Contact our customer support team at info@diabieticsugar.com, and we will resend the order confirmation email.

No worries, we have got you covered! To reset your password: 1. Go to the login screen. 2. Click on the "Forgot Password" link. 3. Enter your email address to receive a password reset link. Important: - Email delivery depends on your service provider (e.g., Google, Microsoft, Yahoo). - If you do not see our email in your inbox, please check your spam folder. Still need help? Contact our customer support team at info@diabieticsugar.com.

If you cannot find your order details under your account, it is likely because: - You place your order via Guest Checkout, which does not automatically link to your account. What to Do: 1. Contact our customer support team at info@diabieticsugar.com. 2. We'll help link your order to your existing account. Stay Connected: For future orders, remember to stay logged in to your account during checkout to ensure your order history is updated automatically.